SHIPPING POLICY

SHIPPING POLICY

We have a set postage and packing fee of £3.99 for all orders for delivery within the UK.   

DELIVERY INFORMATION 

Stock permitting, our aim is to despatch goods with 3 working days or ordering (for orders placed Monday to Friday),to arrive with customers within seven working days. If an item is out of stock, we will notify of its non-availability or of the delay until its back in stock and dispatch as soon as it arrives. 

Delays may be experienced during certain times or the year e.g. during sale times and holidays. Deliveries to remote areas of the country may take longer to deliver than time specified. Your goods will be delivered using Royal Mail or a specialist carrier. Deliveries may require a signature on receipt and if there is no one present to receive the delivery a card will be left. You may specify an alternative delivery address at the time of place the order if you choose.

PICADOO THIRTY DAY GUARANTEE

30 DAY GUARANTEE 

In order to confirm our complete confidence and satisfaction in your picadoo pick a poop wallet we offer a full 30 day money back guarantee. If you are not completely satisfied with the product, then let us know within 30 calendar days of purchase, and we will give you a full refund. We would however strongly recommend that you trial the product over the full 30 days in order to gain the best performance in terms of mastering the knack of the picadoo. In the meantime should you have any difficulty then please in the first instance call us on our sales line 01362 858395 or email us at info@picadoo.co.uk 

RETURN POLICY

RETURNS POLICY

If you wish to return items, please notify us by email within 5 working days of receipt and return the product with 14 days of receipt. Please note Sale of Goods must be returned within 7 days of receipt. We will be happy to offer you an exchange or, if you wish, a refund provided that the goods are returned complete and in their original condition with indication of use or damage. 

 

We are not able to refund items where we detect; 

Signs of use/wear and tear

Damage to items caused by lack of care during ownership or transport/delivery.

Due to hygiene reasons we cannot accept refunds or exchange on units which appear to have been used.

 

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. The original delivery charge will be deducted from any refund given and ,in the case of exchanges, a re-delivery charge at our standard rate will apply. Defective products will replaced without a further delivery charge. When returning items you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost or damage in transit. Keep your proof of postage in case you need to claim for delay, loss or damage by your postal service while in transit. 

 

Your are responsible for any delay, loss or damage to the item before we receive it, so do carefully repack and clearly address item. Use your local postal service but do insure yourself against delay, loss or damage of the item while in transit, as we will only accept an items if it is in original perfect condition with all labels and or packaging attached. If we accept the item you have returned, we will issue your refund to your card account within 14 days from receipt. Please allow additional time for your refund to reach your account. Post the item to our returns address with a copy of your order dispatch note. 

FAULTY ITEMS POLICY

FAULTY ITEMS 

We carefully check every items to ensure it is in perfect condition before sending it out. In the unlikely event that goods do not reach you in good condition or are faulty please let us know immediately. We must by notified of damage or faulty goods within 2 working days. Your complaint will be acknowledged within 5 working days and we will keep you well informed about progress. You must contact us to arrange us to arrange return delivery. Carriage costs for the delivery back to PicaDoo is at our expense. 

We will only credit you for the items that have damaged or are faulty, upon safe receipt of the goods into our hands. PicaDoo will accept returns and give full refund only in circumstances where the products have not been tampered with. Refund will be issued within 14 days of the agreement to refund

WHOLESALE ENQUIRIES

We are happy to receive wholesale inquiries. In the first instacnce please email us at info@picadoo.co.uk